The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We do not sell or share any information you give us on this site. We only use the information provided to us to fulfill orders. We will only contact you via email if it is necessary.
Unfortunately first class shipping does not come with a tracking number so we are unable to provide that information. We recommend you choose Priority Mail because it comes with a tracking number and insurance. We are not responsible for any lost or stolen International packages.
All of our balms, butters and oils are handmade to order. So if it's not shipped right away it will take 1-3 business days.
All orders are made and shipped out within 1-3 business/working days. We usually don't work on the weekends so expect your order to be shipped anywhere between Monday-Wednesday.